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You
may also want to check out our new
customer guide.
What
OS or platform does HWS use?
Our servers run Apache Web server on Cobalt
RaQ Servers. |
What
do I need to use HWS's web hosting services?
If you are viewing this page, then you have
all that is requried to take advantage of
HWS's service - a computer with an Internet
connection. |
Does
HWS offer dial-up access to the Internet?
No, you will need to contact your local
Internet Service Provider (ISP) for local
dial-up access to the Internet. |
Does
HWS offer 24 hour technical support?
Yes we do. We offer 24x7x365 always-on support
via email. We have a dedicated team of qualified
support technicians tackling any problems
you might be having around the clock. We
pride ourselves in our level of customer
support. On average, technical support requests
are resolved within 1-2 hours.
How do we know our customers like our service?
35% of our new orders are from either existing
customers or referral from existing customers. |
What
kind of connection does HWS have to the
Internet backbone?
HWS connects to the Internet backbone through
OC3 and multiple T3 lines through IPWorld.
This ensures the fastest and the most reliable
connection to the Internet backbone. |
Does
HWS also design web pages?
HWS does not offer web designing services.
However, we have several relationships with
web page designers and consultants. HWS
will be happy to send you a list of these
companies. Please contact us
for more information. |
What
is the typical HWS server configuration?
HWS's minimum server configurations are
AMD Athalon machines with 7200 RPM HDD. |
Does
HWS offer shopping carts?
Yes, our Ultimate Platinum and Ultimate
E-Commerce Plan come with our Qstore. |
Can
I securely accept credit card information
through my website?
Yes, all of packages come with SSL. With
our secure server you can securely accept
credit card information. |
Is
it possible to process credit card transactions
in real time?
You need three things to process the credit
card payments in real time.
1)
A Merchant Account
2) A Real-time credit card processing
account
3) A Shopping cart that supports your
choice of real-time credit card processing
solution
|
Does
HWS provide any database solutions?
Yes, MySQL is supported. |
Do
you offer any ready-to-run cgi-scripts?
Yes, HWS offers several ready-to-run cgi-scripts
with all of our plans. These scripts include
FormMail(for emailing form results), cgiemail(also
for emailing form results), Guestbook, WWWboard(bbs),
counter. HWS is also constantly looking
for reliable and popular cgi-scripts that
we can offer and make available to our customers
so expect this list to expand. |
Does
HWS allow cronjob?
Yes, HWS does permit cronjob. However, we
ask our customers to receive prior approval
before running cronjobs because they may
become such very resource intensive. |
Does
HWS support third level domains or subdomains?
Yes, HWS supports third level domains with
any of our web hosting packages. Third level
domains save money because they do not require
InterNIC registration. |
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